Privacy and Cookies Policy
Last updated: October 7, 2026.
At Durão Studio (fernandodurao.com) we take care of your data. This policy explains what personal data we collect when you visit the site, buy a piece or write to us, what we use it for, who we share it with and how you can exercise your rights. It applies to visitors and customers in Argentina and abroad. At the end you will find a summary in English (English summary).
1. Who is responsible
The party responsible for processing your data is Fernando Durão (Durão Studio), with a workshop in Lanús, Buenos Aires Province, Argentina. You can contact us at info@fernandodurao.com or on WhatsApp at +54 11 3639 5263.
2. What data we collect
- Data you give us when you buy: first and last name, email, phone number, delivery and billing address, and the details of your order.
- Payment data: payments from Argentina are processed by Mercado Pago and payments from the United States by PayPal, which receive the data needed to process the payment under their own privacy policy. This site does not store your card details.
- Data you give us when you write to us: name, email and message, when you use the forms, email or WhatsApp.
- Reviews: your name, the rating and the comment you choose to publish, and your email so we can invite you to leave a review after your purchase.
- Abandoned carts: if you start a purchase and leave your email at checkout without completing it, we may store your email and the contents of your cart to send you a reminder. Every message includes a link to stop receiving them.
- Browsing data: IP address, device and browser type, pages visited and referring site, through cookies and similar technologies (see section 6).
3. What we use your data for
- To process, charge for, prepare and ship your order, and to issue the corresponding invoice.
- To answer your inquiries and keep you informed about the status of your order.
- To ask you for a review of your purchase and to send you reminders about a cart you left pending.
- To understand how the site is used and improve it (statistics).
- To measure and optimize our advertising on Google, Instagram and Facebook.
- To comply with legal, tax and accounting obligations, and to prevent fraud.
Our legal bases are: the performance of your purchase, your consent (for example, for advertising cookies), our legitimate interest in improving and protecting the site, and compliance with legal obligations.
4. Who we share your data with
Only with providers we need in order to run the shop, and only the data that is necessary:
- Mercado Pago: payment processing.
- Shipping and postal companies: name, address and phone number to deliver your order.
- Hostinger: site hosting and email service.
- Google (Analytics through Site Kit, Google Ads and Merchant Center): statistics and advertising.
- Meta (Facebook and Instagram pixel, and WhatsApp): ad measurement and messaging.
- Automattic / Jetpack: site statistics.
- Authorities, when required by law or a court order.
We do not sell your personal data.
5. International transfers
Some of these providers process data outside Argentina, for example in the United States or the European Union. We work with reputable providers that apply appropriate security measures and safeguards to protect your information.
6. Cookies and similar technologies
Cookies are small files that the site stores in your browser. We use these types:
| Type | What they are for | Examples | Set by |
|---|---|---|---|
| Necessary | Keeping your cart, your session and the checkout process working, and keeping the site secure. | woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_* | This site (WordPress and WooCommerce) |
| Analytics | Counting visits and understanding which pages are used, in order to improve the site. | _ga, _ga_*; Jetpack statistics | Google, Automattic (Jetpack) |
| Advertising and measurement | Measuring whether an ad led to a visit or a purchase and showing more relevant ads. | _fbp, _fbc, _gcl_* | Meta, Google |
| Third-party payment cookies | Processing payment securely and preventing fraud. | The payment platform's own cookies | Mercado Pago |
How to control them: you can delete or block cookies in your browser settings. If you block the necessary ones, the cart and checkout may not work. You can also turn off Google Analytics with this official add-on and manage personalized ads in Meta's ad settings and in Google. The exact cookie names may vary depending on the version of each tool.
7. How long we keep your data
We keep your data for as long as necessary to fulfil the purposes described and the applicable legal, tax and accounting obligations. After that we delete or anonymize it.
8. Security
The site uses a secure connection (HTTPS) and we restrict access to data to those who need it. No system is completely infallible, but we take reasonable measures to protect it.
9. Your rights
In Argentina (Law 25,326 on Personal Data Protection) you have the right to access, correct and update your data and to request its deletion. Exercising this right is free of charge. The Agency for Access to Public Information, as the supervisory body under Law 25,326, is empowered to handle complaints and claims from those who consider their rights to have been affected.
If you are in the European Union, the United Kingdom or another country with similar rules, you may also request restriction of or objection to the processing of your data, data portability, and withdraw your consent at any time, and lodge a complaint with the data protection authority in your country.
To exercise any of these rights, write to us at info@fernandodurao.com and we will reply within the legal time limits.
10. Minors
This site is not directed at anyone under 18 and we do not intentionally collect data from minors.
11. Changes to this policy
We may update this policy. The date of the last update appears at the top of the page.
12. Contact
Durão Studio, Lanús, Buenos Aires, Argentina. Email: info@fernandodurao.com. WhatsApp: +54 11 3639 5263.
English summary
Who we are: Durão Studio, run by ceramic artist Fernando Durão (Lanús, Buenos Aires, Argentina). Contact: info@fernandodurao.com.
What we collect: the details you give us when you order or write to us (name, email, phone, shipping and billing address, order contents, messages and reviews), and browsing data collected through cookies (IP address, device, pages visited, referral source). Payments are processed by Mercado Pago; we do not store your card details.
Why: to fulfil and ship your order, answer your questions, send order-related messages and review requests, send a reminder if you leave a cart unfinished (you can opt out in every message), improve the website, measure our advertising, and meet legal and accounting obligations.
Who receives it: payment, shipping and hosting providers, and analytics and advertising tools (Google, Meta, Jetpack/Automattic). Some of them process data outside Argentina. We do not sell your personal data.
Cookies: we use strictly necessary cookies (cart and checkout), analytics cookies and advertising cookies. You can block or delete them in your browser settings; blocking the necessary ones may stop the cart and checkout from working.
Your rights: you can ask to access, correct, delete, restrict or object to the use of your data, request portability and withdraw your consent at any time by writing to info@fernandodurao.com. If you are in the EU/UK you may also lodge a complaint with your local data protection authority. In Argentina the supervisory body is the Agencia de Acceso a la Información Pública.